Privacy Policy – SunBuilt Solar
At SunBuilt Solar, your privacy is important to us. We are committed to safeguarding the personal information of our customers, website visitors, and anyone who interacts with our business. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
What Personal Information We Collect
We may collect the following types of personal information:
- 1: Full name
- 2: Address and contact details (email, phone number)
- 3: Property and electricity usage details
- 4: Billing and payment information
- 5: Government rebate and concession details (if applicable)
- 6: Any information provided through our website contact forms or during consultations
2. How We Collect Personal Information
We collect personal information:
- 1: Directly from you via phone, email, website forms, or in-person meetings
- 2: When you use our website or social media platforms
- 3: When you apply for a quote, service, or rebate
- 4: From third parties such as government agencies (with your consent)
3. Why We Collect Your Personal Information
We collect your personal information to:
- 1: Provide tailored solar energy solutions
- 2: Assist you with rebate eligibility and applications
- 3: Conduct site assessments and prepare quotes
- 4: Manage installations and service support
- 5: Communicate with you about your enquiry or project
- 6: Comply with legal and regulatory requirements
Disclosure of Personal Information
We may disclose your personal information to:
- 1: Our team members and solar installation partners
- 2: Service providers (IT, accounting, marketing, etc.)
- 3: Government agencies for rebate processing and compliance
- 4: Regulatory bodies where required by law
We will never sell your information to third parties.
Data Security
SunBuilt Solar takes reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. We use secure storage systems, data encryption, and restricted access protocols.
Website and Cookies
Our website may use cookies to enhance user experience, analyse traffic, and improve our services. You can modify your browser settings to decline cookies, although this may affect your experience on our website.
Access and Correction
You may request access to your personal information at any time, and request corrections if the information is inaccurate or outdated. Please contact us using the details below.
Marketing Communications
We may send you marketing materials related to our solar services. You may opt out at any time by clicking "unsubscribe" in our emails or contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.
How to Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact:
